If return, Please raise a return request here for pre-paid label. We will email you the pre-paid label after check and you can return the item to our warehouse. The pre-paid label include the return address. We will refund you after we get the returns. The money will return back to your account in 1-6 workdays.
As for who will be responsible for the return shipping fee, Please refer:
- 1.Within 30 days after the package is delivered
if the product has Quality Problem(Except shipping damaged),you can return it for repairing/replacement,you just need to keep the item unopened, in good condition and no scratch, we'll offer the pre-paid label and pay for the shipping fee. Without communication about the return fee and return by yourself, you should be responsible for the return shipping fee.
- 2.You can also require item return without any reasons within 30 days after the package is delivered
You also just need to keep the item unopened and in good condition,no scratch, no damaged when arrive us and we will check the returns after get it. In this case,the customer'll need to pay for the shipping fee + 30% restock fee. Without communication about the return fee and return by yourself, you should be responsible for the return shipping fee.
- 3.Within 30 days after the package is delivered
If the product damage part is less than 15% because of shipping, We offer partial refund 3-20% Gift Card of this product according to the size of damaged parts as solution.
- 4.While after 30 days of its delivery
We still provide free repairing for you. In this situation, you'll need to pay for the returning and second shipping fee.
- 5.If the items get broken within 6-12 months after the receipt of the items,
The buyer may get a new one and he only need to pay 50% of the original amount.
- 6. Not get items after we shipped
We offer replacement as solution.